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There’s no doubt that the current global coronavirus pandemic has caused widespread panic. In a bid to flatten the virus curve in South Africa, a 21-day lockdown was implemented from midnight on 26 March. There is still a great concern that shopping for essentials can be dangerous. At Karaglen SuperSpar we’ve implanted stringent safety processes to protect our shoppers and staff.

  • Shoppers will be asked to sanitise their hands and trolleys before entering the store. We will provide this service, free of charge.
  • A limited number of shoppers will be allowed into the store and any one point.
  • We ask those in the store to stay at least one meter away from fellow shoppers at all times.
  • We have placed well distanced mats at the entrance to Spar, we ask customers to strictly adhere to the one customer per mat rule.
  • Please do not shop in groups. As far as possible, please stick to one person per family.
  • During the lockdown period we will strictly be dealing with debit and credit card payments for our ORDER-COLLECT-PAY platform.
  • Safety screen barriers have been installed between shoppers and cashiers.
  • All staff adhere to guidelines set out by the World Health Organisation (WHO) for wearing masks.

Here are a few guidelines so that you can safely do your shopping during lockdown:

Food is Safe

Stores like ours adhere to very strict health and safety guidelines, even when there isn’t a global pandemic. Despite our best efforts, viruses such as the novel coronavirus Covid-19 have been known to live on surface areas for anything from a few hours to a few days. Remember that when you go shopping you need to limit the number of contact points you encounter. Avoid touching multiple foods and food surfaces during your trip. Rather only pick up the item you are going to buy. When picking up your fresh food item from our selection of fruits and veggies use the available plastic bags.

Before you go shopping

Before you leave the home to get essential food items make sure that you have a list of everything you need. We want to help as many customers as possible while at the same time limiting the time any one person spends in the store. Sit down with the family and plan what you want to have for breakfast, lunch, and dinner for the week ahead. Get enough fresh produce such as fruits and veggies to boost your immune system. Weekly shopping is recommended at a time like this.

Best Times For Shopping

Karaglen Shopping Centre is allowed trade from 8am to 6pm Monday to Sunday. The best time for shopping is either early in the morning or late in the afternoon. We have a consistent flowing queue of shoppers waiting at the door. Our queues move relatively fast but shop access preference will be given to the elderly.

Focus and Patience

Your shopping list will help you stay focused in the store. Make sure that you have a shopping plan before you head out as this will limit the time you spend out of your home. Start by getting together all of your non-perishables then head to the cleaning products, next, its fresh produce, your veggies, meats and dairy, and lastly your frozen goods.

Let Us Do Your Shopping

If you’re really dreading your next shopping trip, why not let us do the shopping for you. Our ORDER-COLLECT-PAY platform was launched after lockdown and it has made shopping easier than ever. Simply fill out the online shopping list, wait for us to let you know that your shopping is ready to collect and arrive to pay for your groceries. It’s really as easy as that. And, you will still be able to claim SPAR Rewards and Loyalty Kard points on ORDER-COLLECT-PAY purchases as long as you provide us with your card details when you order.

ORDER-COLLECT-PAY Operating Hours

This service is available Monday to Sunday.

Orders will be processed from 10am until 3pm daily.

Orders may be collected up until 5pm.

Any orders that are not collected by 5pm on the day of order will be cancelled.

Any orders placed after 3pm will only be available for collection on the following day.

Minimum Order Value

Due to the demand for this service, we require your order to be a minimum of R250 and if it is not, it will be cancelled.

Banned Products

Due to the recent ban on all tobacco and alcohol products by the government during the 21 day lockdown period, these items will not be for sale.

Product Availability

We endeavour to supply as much as we can from your order. Pricing and stock are subject to what is available in the store. Items that are out of stock are not charged for.

The store has the right to substitute the items that are out of stock.

Payment

Payment for your order will be required in full when you collect. We will strictly only be accepting debit and credit card payments only. You will not be able to pay in cash.

Perishables

If you have ordered any perishable items, when you receive your notification that your order is ready for collection, please collect as soon as possible.

Refunds Policy

Goods will be refunded or exchanged, in accordance with the applicable provisions of the Consumer Protection Act. All returns must be done within seven (7) days from date of purchase and the original till slip must be presented. Returned goods must be in the original packaging and in its original condition. No returns will be accepted if there’s any tampering suspected, or if there’s any health risk or contravention of health and food safety. The final decision on returns rests with management.